Returns & Exchanges

At Neova SmartSkincare, we stand behind our DNA-repair technology. If you are not completely satisfied with your purchase, you may return your products within 30 days of delivery for a full refund or exchange.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal and enter your order number and email address to begin the process.

• 2.
  Prepare the Package

  Securely pack the items in their original packaging, ensuring all bottles are tightly sealed to prevent leakage during transit.

• 3.
  Affix Shipping Label

  Download and print the prepaid shipping label provided via email and attach it clearly to the outside of your box.

• 4.
  Receive Your Refund

  Once our laboratory team inspects the returned items, your refund will be processed to your original payment method within 5-7 business days.